Return & Refund Policy

We want you to feel confident when ordering from Veyrisse. If something is not right with your order, our customer support team is available to help.

30-Day Return Policy

Unless a different rule is required by applicable consumer law, eligible products may be returned within 30 days of delivery.

To qualify for a voluntary return, the product must normally be:

• unused;
• in its original condition;
• in its original packaging;
• complete with any accessories supplied with it; and
• accompanied by proof of purchase.

Health, Wellness, Hygiene & Personal Care Products

For health, hygiene and safety reasons, certain wellness, personal care, cosmetic, consumable or ingestible products cannot normally be returned after their protective seal, tamper-evident packaging or hygienic packaging has been opened.

This restriction does not affect your legal rights if a product arrives defective, damaged, incorrect, unsafe or otherwise fails to conform to applicable consumer protection law.

European Union & United Kingdom Customers

Customers located in jurisdictions that provide a statutory right of withdrawal retain all mandatory consumer rights available under applicable law.

Where applicable, consumers may notify us of their decision to withdraw from an eligible distance purchase within 14 days of receiving the goods.

Statutory exceptions may apply, including to certain sealed products that are unsuitable for return for health protection or hygiene reasons once unsealed.

Nothing in this policy limits any mandatory consumer rights provided by law.

How to Request a Return

Before returning any item, contact: support@veyrisse.store

Please include:

• your full name;
• order number;
• the product involved;
• the reason for the request; and
• photos or videos when the product is damaged, defective or incorrect.

If your return is approved, our team will provide return instructions and, where applicable, the appropriate return destination.

Please do not send products to our registered business address unless our support team specifically instructs you to do so.

Damaged, Defective or Incorrect Items

Please inspect your order after delivery.

If your product arrives damaged, defective or different from what you ordered, contact us as soon as reasonably possible at support@veyrisse.store.

We may request clear photographs, packaging photographs or other reasonable information so we can investigate and resolve the issue.

Where appropriate, we may provide a replacement, refund or another remedy required under applicable consumer law.

Change-of-Mind Returns

For voluntary change-of-mind returns outside any mandatory statutory right, return shipping costs are normally the customer's responsibility unless we agree otherwise.

Refunds

Once an eligible return has been received and reviewed, we will notify you regarding the status of your refund.

Approved refunds will normally be issued to the original payment method.

Please allow approximately 5–10 business days after the refund has been processed for your bank or payment provider to post the funds to your account.

Bank and card processing times are outside Veyrisse's direct control.

Original Shipping Charges

Original shipping charges are generally non-refundable for voluntary returns, except where applicable consumer law requires the refund of standard outbound delivery charges.

Order Cancellations

If you need to cancel or modify an order, contact us as soon as possible at support@veyrisse.store.

We will attempt to accommodate the request when the order has not yet entered fulfillment. We cannot guarantee cancellation once fulfillment or shipping has begun.

Any statutory cancellation or withdrawal rights available to you under applicable law remain unaffected.

Payment Disputes

If you experience an issue with your order, we encourage you to contact our customer support team first so we can investigate and attempt to resolve the matter promptly.

Contacting us does not limit any legal rights you may have with your bank, payment provider or under applicable consumer law.

Contact

Veyrisse Customer Support
Email: support@veyrisse.store