Shipping Policy

At Veyrisse, we work to ensure that every order is carefully processed, prepared and shipped with reliable tracking whenever available.

This Shipping Policy explains our processing times, estimated delivery windows and what to expect after placing an order with us.

Order Processing

Orders are typically processed within 3–5 business days after payment confirmation.

Processing time includes order verification, quality checks, preparation and handover to the shipping carrier.

Business days are Monday through Friday and exclude weekends and public holidays.

During periods of unusually high demand, product launches or major holidays, processing may occasionally require additional time.

Estimated Delivery Times

The estimates below begin after your order has been dispatched and do not include the 3–5 business day processing period.

These delivery windows are estimates rather than guaranteed delivery dates. Customs procedures, carrier disruptions, weather, holidays and circumstances outside our reasonable control may occasionally cause delays.

Tracking Your Order

When tracking is available, you will receive a shipping confirmation with your tracking information once your order has been dispatched.

Please allow approximately 48–72 hours after receiving the tracking number for carrier systems to display their first update.

Multiple Packages

Some orders may be shipped in more than one package due to inventory availability, warehouse location or logistical requirements.

If this happens, you may receive separate tracking numbers. You will not be charged additional shipping fees solely because an order is divided into multiple shipments.

Shipping Charges

Any applicable shipping charges will be clearly displayed at checkout before your order is completed.

Taxes, Customs & Import Charges

Taxes and duties may vary depending on your destination and how the order is fulfilled.

Where taxes or duties are collected directly at checkout, they will be displayed before payment. In certain circumstances, local customs or the shipping carrier may request additional import charges upon arrival.

Any legally applicable import charges not collected by Veyrisse at checkout remain the responsibility of the recipient unless otherwise stated.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate delivery address at checkout.

If you notice an error, please contact us immediately at support@veyrisse.store.

We will make every reasonable effort to update the address before fulfillment begins, but changes cannot be guaranteed once an order has entered processing or has been dispatched.

Returned or Undeliverable Packages

Packages may be returned to the sender when an address is incorrect, incomplete, refused, unclaimed or when delivery attempts are unsuccessful.

If this occurs, please contact our support team so that we can review the shipment and determine the appropriate next step.

Delayed or Missing Shipments

If your tracking information has not updated for an extended period or your order has exceeded the expected delivery window, please contact support@veyrisse.store.

Our team will review the carrier information and, where appropriate, open an investigation with the logistics provider.

Orders Marked as Delivered

If tracking shows your package as delivered but you cannot locate it, please check your delivery area, household members, neighbours and any safe location used by the carrier.

If the package is still missing, contact us as soon as possible so we can assist with an investigation.

Need Help?

For questions regarding shipping or an existing order, contact:

Veyrisse Customer Support
Email: support@veyrisse.store

We typically respond within 1–2 business days.